Welcome to our Terms & Conditions for online Flower Delivery Hatton. These terms govern your use of our website and services for ordering flowers for delivery in Hatton and the surrounding areas. By placing an order through our website, you agree to be legally bound by these terms. Please read them carefully before placing an order. If you do not agree with any part, you should not use our services.
Our terms and conditions apply to all transactions made for flower delivery across Hatton and the surrounding areas. By using our service, you confirm that you are eligible to place an order for delivery within this geographical scope. Deliveries beyond this area are subject to separate arrangements and may incur additional terms or charges.
To place an order with us for flower delivery in Hatton, please follow our order process as described below:
Once your order is placed, you will receive an email confirmation acknowledging receipt of your order. This email does not constitute acceptance of your order, but an acknowledgment that we have received it. Acceptance and completion of the contract between you and us will not occur until payment is received in full, and we have confirmed we are able to fulfil your order. We reserve the right to refuse any order prior to acceptance.
All products displayed online are subject to availability. In the unusual event that the flowers or products you have ordered are not available, we will endeavour to contact you to offer a substitute of equal or greater value, or discuss alternative arrangements. If neither is satisfactory, a full refund will be offered.
Payment for online flower delivery in Hatton must be made in full at the time of ordering. We accept a range of payment methods as displayed at checkout, including major credit and debit cards. All transactions are processed in British Pounds (£ GBP).
Your financial information is handled securely in accordance with current data protection laws and industry-standard payment processing systems. We do not store your payment details on our website. If payment authorization fails or is disputed, we reserve the right to cancel your order or withhold delivery until the issue is resolved.
We will deliver your order to the address specified by you during the checkout process. Please ensure all delivery details are provided accurately to avoid delays. Our standard delivery service covers Hatton and nearby areas; for any remote locations, specific delivery times or charges may apply.
While we make every effort to ensure your flowers arrive on the requested date, we cannot guarantee delivery times. Deliveries may be carried out by our own drivers or trusted third-party couriers, depending on distance and order volume. In circumstances beyond our reasonable control (e.g., extreme weather, supplier delays), delivery may be delayed. We will contact you as soon as possible to arrange an alternative delivery date or issue a refund if necessary.
For timed deliveries (such as same-day or next-day), please check cut-off times when placing your order. We do not deliver on certain public holidays unless otherwise stated. If nobody is present at the delivery address, our driver may leave flowers with a neighbor, in a safe place, or leave instructions for collection, as appropriate to the situation.
If you wish to make changes to your order (such as delivery address, date, or product selection), please contact us as soon as possible. We will do our best to accommodate changes if your order has not yet been dispatched. Once an order is prepared or in transit, amendments may not be possible.
You may cancel your order up to 24 hours before the scheduled delivery date for a full refund. Cancellations requested within 24 hours of delivery may not be eligible for a refund, especially if preparation has started, due to the perishable nature of flowers. To cancel, contact us via the method indicated on your order confirmation. All refunds will be issued through the original payment method.
We reserve the right to refuse or cancel any order at our discretion. Reasons may include, but are not limited to: suspected fraudulent activity, stock unavailability, or inability to process payment. If your order is cancelled by us, you will be notified promptly and any payments made will be fully refunded.
Due to the perishable nature of fresh flowers, we are only able to accept returns and issue refunds in very limited circumstances, such as if:
If you are dissatisfied with the quality or condition of your delivered flowers, please notify us within 24 hours of delivery with photographic evidence, detailing the issue. Valid claims will be resolved by either a replacement, refund, or partial credit at our discretion. We may request that you return the product or provide further information to support any claim.
We collect and use your personal information solely to process and deliver your flower order, provide customer support, and improve our services. Your information is handled according to our Privacy Policy and is not shared with third parties except as necessary to complete your transaction (e.g., delivery providers). For further details, please refer to our Privacy Policy available on our website.
While we strive to provide high-quality products and reliable flower delivery in Hatton and surrounding areas, our liability is subject to the following limitations:
All content on our website, including images, text, and branding, is owned by us or our licensors and is protected by intellectual property laws. You may use our website for placing flower orders in Hatton and local areas, but copying, modifying, or distributing any website content without permission is prohibited.
We reserve the right to update or modify these Terms & Conditions at any time. Changes become effective upon posting to our website. You are responsible for reviewing the current terms before placing any order. Continued use of our services after changes are made constitutes acceptance of the updated terms.
These Terms & Conditions, and any disputes arising out of or in connection with them (including non-contractual disputes), shall be governed by and construed in accordance with the laws of England and Wales. You agree that any legal proceedings will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any queries, concerns or wish to discuss any aspect of our flower delivery service in Hatton, please use the contact details provided on our website. Our customer support team endeavours to respond promptly and resolve any issues to your satisfaction wherever possible.
Should any provision in these Terms & Conditions be found invalid or unenforceable by a court of law, all remaining provisions shall continue in full force and effect. Our failure or delay in exercising any right or remedy does not constitute a waiver of that or any other right or remedy.
Thank you for choosing our online flower delivery service in Hatton. We are dedicated to providing fresh, beautiful flowers delivered efficiently and with care to you and your loved ones across Hatton and the surrounding localities.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hatton , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hatton .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
